Contact VideoToNote
Contact VideoToNote for support, bug reports, feature requests, billing questions, and privacy inquiries.
Last updated: 2026-09-18
Contact Us
The fastest way to reach the VideoToNote team is email:
We answer support messages in English. Most technical and account questions receive a response within one business day.
What to Include
To help us resolve an issue quickly, please include:
- The email address connected to your VideoToNote account.
- The video URL or file name related to the task.
- A short description of what happened and what you expected.
- A screenshot or browser console error, if one is available.
Support Topics
We can help with:
- Video-to-note processing failures and slow tasks.
- Account, sign-in, and password problems.
- Credits, subscriptions, invoices, and refunds.
- API or MCP access questions.
- Privacy and data-deletion requests.
Bug Reports and Feature Requests
You can also open a public issue in the VideoToNote GitHub repository. GitHub is especially useful for bug reports because you can attach examples and follow the fix through to release.
Security Reports
Please report security issues privately to support@videotonote.com with the subject "Security report." Do not post exploit details in public GitHub issues.